Privacy Policy

Handy Hunks Exterior Services (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you:

• Visit our website at handyhunks.com or any related subdomains
• Use our online quote request tools and booking forms
• Request or receive our exterior cleaning services
• Subscribe to our service plans (Essential, Home Care, or Elite)
• Communicate with us via phone, email, text message, or social media
• Interact with our business through any other means

By accessing or using our services, website, or communicating with us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

We collect information that you provide directly to us, information we collect automatically, and information from third-party sources. The types of information we may collect include:

Personal Identification Information

• Full name (first and last name)
• Email address
• Phone number (home, mobile, or work)
• Physical address and service location address
• Billing address (if different from service address)

Property Information

• Property type (residential, commercial)
• Property size and square footage
• Roof type, material, and condition
• Driveway, patio, pool deck, and paver specifications
• Number and type of windows
• Gutter linear footage and configuration
• Photos of your property (if provided for estimates)
• Gate codes, access instructions, and entry requirements
• HOA information and restrictions

Financial Information

• Payment card information (processed securely through third-party processors)
• Bank account information (for ACH payments, if applicable)
• Billing history and payment records
• Credit or financing application information (if applicable)

Service Information

• Services requested and services performed
• Service history and frequency
• Service plan enrollment details
• Appointment dates, times, and scheduling preferences
• Special instructions and service notes
• Before and after photos of completed work
• Customer feedback, reviews, and testimonials

Technical Information

• IP address and geographic location data
• Browser type, version, and settings
• Device type, operating system, and unique device identifiers
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Date and time of website visits
• Click patterns and interaction data

Communication Information

• Email correspondence and content
• Text message communications
• Phone call records and, where permitted, call recordings for quality assurance
• Live chat transcripts
• Social media messages and interactions
• Customer service inquiries and support tickets

We collect information through various methods:

Direct Collection

• When you fill out forms on our website (quote requests, contact forms, booking forms)
• When you call us or we call you
• When you email us or respond to our emails
• When you send text messages or respond to our texts
• When you interact with us on social media
• When you sign up for a service plan
• When we perform services at your property
• When you provide reviews or testimonials
• When you participate in surveys or promotions

Automatic Collection

• Through cookies and similar tracking technologies when you visit our website
• Through web server logs that record technical information
• Through analytics tools that track website usage patterns
• Through pixels and tags embedded in emails

Third-Party Sources

• Public records and property databases
• Marketing partners and advertising networks
• Social media platforms (when you interact with our profiles)
• Review platforms (Google, Yelp, Facebook, etc.)
• Referrals from other customers
• Real estate and property management companies

We use the information we collect for the following purposes:

Service Delivery

• To provide, maintain, and improve our exterior cleaning services
• To process and fulfill service requests
• To schedule appointments and manage service timing
• To prepare accurate estimates and quotes
• To access your property and perform services
• To manage your service plan membership
• To process payments and maintain billing records
• To document completed work with before/after photos

Communication

• To respond to your inquiries and requests
• To send appointment confirmations and reminders
• To notify you of service plan renewals
• To provide customer support
• To send service-related updates and notifications
• To request feedback and reviews
• To send promotional materials (with your consent)
• To inform you of new services, special offers, or changes to our services

Business Operations

• To improve our website, services, and customer experience
• To analyze usage trends and service patterns
• To develop new services and features
• To conduct market research and analysis
• To train our staff and improve service quality
• To manage our business operations

Legal and Safety

• To comply with legal obligations and requirements
• To enforce our terms and conditions
• To protect our rights, property, and safety
• To protect the rights, property, and safety of our customers and others
• To detect, prevent, and address fraud or security issues
• To respond to legal requests and prevent harm

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to perform our contract with you (e.g., providing services you have requested, processing payments, managing your service plan).
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, marketing, fraud prevention, and business operations, provided these interests are not overridden by your rights.
• Consent: Where you have given us explicit consent to process your information for specific purposes (e.g., marketing communications, testimonials).
• Legal Obligation: Processing necessary to comply with legal requirements (e.g., tax records, regulatory compliance).

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party vendors, contractors, and service providers who perform services on our behalf, including:

• Payment processors (for secure payment handling)
• Customer relationship management (CRM) platforms
• Email and communication service providers
• Scheduling and booking software providers
• Analytics and website optimization services
• Cloud storage and data hosting providers
• Marketing and advertising partners

Business Partners

We may share information with business partners in limited circumstances:

• Subcontractors who assist with service delivery (bound by confidentiality agreements)
• Suppliers of specialized equipment or materials
• Insurance providers (for claims or liability matters)

Legal Requirements

We may disclose information when required by law or when we believe disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to valid subpoenas, court orders, or government requests
• Enforce our terms of service and other agreements
• Protect the rights, property, or safety of Handy Hunks, our customers, or others
• Investigate potential violations of our policies
• Detect, prevent, or address fraud, security, or technical issues

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information for other purposes with your explicit consent or at your direction, such as when you authorize us to share before/after photos as testimonials.

Our website and services may contain links to third-party websites, services, or applications that are not operated by us. These include:

• Social media platforms (Facebook, Instagram, etc.)
• Review platforms (Google Reviews, Yelp, etc.)
• Payment processing services
• Map and location services
• Analytics services

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit. Your interactions with these third-party services are governed by their respective privacy policies.

We use cookies and similar tracking technologies to collect and track information about your activity on our website and to improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information.
• Functional Cookies: Allow the website to remember choices you make and provide enhanced features.
• Advertising Cookies: Used to deliver relevant advertisements and track advertising campaign performance.

Other Tracking Technologies

• Web Beacons: Small graphic files that allow us to monitor website activity.
• Pixels: Code snippets that track conversions and user actions.
• Local Storage: Browser storage used to remember preferences.

Analytics Services

We use analytics services such as Google Analytics to help us understand how our website is being used. These services may collect information about your online activities across different websites over time. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted between your browser and our servers
• Encrypted storage of sensitive information
• Secure password policies and authentication requirements
• Regular security assessments and updates
• Access controls limiting employee access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Secure disposal of personal information when no longer needed
• PCI-DSS compliant payment processing through trusted third-party processors

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Our retention periods are determined based on:

• Active Customer Records: Retained throughout the duration of your relationship with us and for 7 years after your last service.
• Service Plan Records: Retained for the duration of your plan plus 7 years after cancellation.
• Financial Records: Retained for 7 years as required by tax and accounting regulations.
• Warranty Records: Retained for the warranty period plus 3 years.
• Communication Records: Retained for 3 years from the date of communication.
• Website Analytics: Aggregated data retained indefinitely; individual user data retained for 26 months.
• Marketing Preferences: Retained until you update your preferences or request deletion.

After the applicable retention period, we will securely delete or anonymize your personal information unless a longer retention period is required by law or for legitimate business purposes.

Depending on your location, you may have certain rights regarding your personal information:

Rights You May Have

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information under certain circumstances.
• Right to Restrict Processing: Request that we limit how we use your information.
• Right to Data Portability: Request to receive your information in a structured, machine-readable format.
• Right to Object: Object to processing of your information for certain purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within 30 days (or sooner if required by applicable law). We may need to verify your identity before processing your request.

Please note that certain information may be exempt from such requests under applicable law. We may also need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations.

You have choices about how we communicate with you and how we use your information:

Marketing Communications

• Email: Click the “unsubscribe” link at the bottom of any marketing email.
• Text Messages: Reply STOP to any marketing text message.
• Phone Calls: Request to be placed on our do-not-call list.
• Direct Mail: Contact us to be removed from physical mailing lists.

Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as appointment confirmations, service plan information, and responses to your inquiries.

Cookies and Tracking

• Adjust your browser settings to block or delete cookies
• Use browser plugins that block tracking technologies
• Opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on
• Adjust advertising preferences through the Digital Advertising Alliance opt-out page

Some web browsers transmit “Do Not Track” (DNT) signals to websites. Because there is no common understanding of how to interpret DNT signals, our website does not currently respond to browser DNT signals. You can use the opt-out mechanisms described in the “Opt-Out Options” section to control tracking technologies.

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our systems.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Your California Privacy Rights

• Right to Know: Request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of personal information we have collected from you.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out:Opt out of the “sale” or “sharing” of personal information (we do not sell personal information).
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights.

Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, address, phone number, email)
• Commercial information (services purchased, service history)
• Internet or network activity (website usage, IP address)
• Geolocation data (service address, approximate location)
• Inferences drawn from the above (preferences, characteristics)

Exercising Your California Rights

To submit a request, contact us at (239) 376-0093 or email handyhunks1@gmail.com. You may also designate an authorized agent to make a request on your behalf. We will verify your identity before processing your request.

Handy Hunks Exterior Services is based in the United States and provides services exclusively in Southwest Florida. Our website is hosted and operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using our website or services, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy and applicable U.S. laws. Data protection laws in the United States may differ from those in your country of residence.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes:

• We will update the “Effective Date” at the top of this page
• For material changes, we will provide prominent notice on our website or by email
• We encourage you to review this Privacy Policy periodically

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For privacy-related requests, please include “Privacy Request” in the subject line of your email or mention it when calling. We will respond to all privacy inquiries within 30 days.